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Changes between Version 4 and Version 5 of TracTickets


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Timestamp:
Feb 24, 2012, 2:07:08 PM (13 years ago)
Author:
trac
Comment:

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  • TracTickets

    v4 v5  
    1 
    21= The Trac Ticket System =
    32[[TracGuideToc]]
    43
    5 The Trac issue database provides simple but effective tracking of issues and bugs within a project.
     4The Trac ticket database provides simple but effective tracking of issues and bugs within a project.
    65
    76As the central project management element of Trac, tickets are used for '''project tasks''', '''feature requests''', '''bug reports''' and '''software support issues'''.
    … …  
    1615A  ticket contains the following information attributes:
    1716 
    18  * '''Reporter''' - The author of the ticket.
    19  * '''Type''' - The nature of the ticket (for example, defect or enhancement request)
     17 * '''Reporter''' — The author of the ticket.
     18 * '''Type''' — The nature of the ticket (for example, defect or enhancement request)
    2019
    21  * '''Component''' - The project module or subsystem this ticket concerns.
    22  * '''Version''' - Version of the project that this ticket pertains to.
    23  * '''Keywords''' - Keywords that a ticket is marked with.  Useful for searching and report generation.
     20 * '''Component''' — The project module or subsystem this ticket concerns.
     21 * '''Version''' — Version of the project that this ticket pertains to.
     22 * '''Keywords''' — Keywords that a ticket is marked with.  Useful for searching and report generation.
    2423
    25  * '''Priority''' - The importance of this issue, ranging from ''trivial'' to ''blocker''.
    26  * '''Milestone''' - When this issue should be resolved at the latest.
    27  * '''Assigned to/Owner''' - Principal person responsible for handling the issue.
    28  * '''Cc''' - A list of other associated people. ''Note that this does not imply responsiblity or any other policy.''
     24 * '''Priority''' — The importance of this issue, ranging from ''trivial'' to ''blocker''.
     25 * '''Milestone''' — When this issue should be resolved at the latest.
     26 * '''Assigned to/Owner''' — Principal person responsible for handling the issue.
     27 * '''Cc''' — A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.''
    2928 
    30  * '''Resolution''' - Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.
    31  * '''Status''' - What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}.
    32  * '''Summary''' - A brief description summarizing the problem or issue.
    33  * '''Description''' - The body of the ticket. A good description should be specific, descriptive and to the point.
     29 * '''Resolution''' — Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.
     30 * '''Status''' — What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}.
     31 * '''Summary''' — A brief description summarizing the problem or issue.
     32 * '''Description''' — The body of the ticket. A good description should be specific, descriptive and to the point.
    3433
    3534'''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin].
    3635
    37 '''Note:''' the ''type'' (TicketTypes), ''component'' (TicketComponent), ''version'' (TicketVersion), ''priority'' (TicketPriority) and ''severity'' (TicketSeverity) fields can all be managed through [wiki:TracAdmin trac-admin].
     36'''Note:''' the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin.
     37
     38'''Note:''' Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes]
    3839
    3940== Changing and Commenting Tickets ==
    … …  
    5657'''Note:''' See TracNotification for how to configure email notifications of ticket changes.
    5758
    58 === State Diagram ===
    59 [[Image(http://projects.edgewall.com/trac/attachment/wiki/TracTickets/Trac%20Ticket%20State%20Chart%2020060603DF.png?format=raw)]]
    60 
     59'''Note:''' See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized.
    6160
    6261== Default Values for Drop-Down Fields ==
    … …  
    7069 * `default_type`: Default ticket type
    7170 * `default_version`: Name of the default version
     71 * `default_owner`: Name of the default owner, ''if no owner for the component has been set''
    7272
    73 If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.
     73If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.  Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section (others in the "trac.ini" section).  The default owner for a ticket will be the component owner, if that is set, or `default_owner`, if not.
    7474
    7575
    … …  
    8383== Assign-to as Drop-Down List ==
    8484
    85 If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have logged in and set their email address to populate the drop-down field.
     85If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have accessed the project to populate the drop-down field.
    8686
    87 To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions].
     87To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page, or simply by authenticating if the user has a login. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions].
     88
     89'''Note:''' See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level
     90
     91'''Note 2:''' If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author)
     92
     93'''Note 3:''' Activating this option may cause some performance degradation, read more about this in the [trac:TracPerformance#Configuration Trac performance] page.
    8894
    8995== Preset Values for New Tickets ==
    … …  
    9399Possible variables are :
    94100
    95  * '''type''' - The type droplist
    96  * '''reporter''' - Name or email of the reporter
    97  * '''summary''' - Summary line for the ticket
    98  * '''description''' - Long description of the ticket
    99  * '''component''' - The component droplist
    100  * '''version''' - The version droplist
    101  * '''severity''' - The severity droplist
    102  * '''keywords''' - The keywords
    103  * '''priority''' - The priority droplist
    104  * '''milestone''' - The milestone droplist
    105  * '''owner''' - The person responsible for the ticket
    106  * '''cc''' - The list of emails for notifying about the ticket change
     101 * '''type''' — The type droplist
     102 * '''reporter''' — Name or email of the reporter
     103 * '''summary''' — Summary line for the ticket
     104 * '''description''' — Long description of the ticket
     105 * '''component''' — The component droplist
     106 * '''version''' — The version droplist
     107 * '''severity''' — The severity droplist
     108 * '''keywords''' — The keywords
     109 * '''priority''' — The priority droplist
     110 * '''milestone''' — The milestone droplist
     111 * '''owner''' — The person responsible for the ticket
     112 * '''cc''' — The list of emails for notifying about the ticket change
    107113
    108 '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''
     114'''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]]
    109115
    110116----
    111 See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotificationBOFH Excuse #138:
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     117See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification, TracReports, TracQuery